Behind every great company are great people.

At ThinkCash, we believe our success has everything to do with our people. Ideas, both big and small, are our competitive advantage and they can come from anyone.

We're looking for bright, passionate, curious people who demand excellence from themselves and those around them and aren't afraid to challenge the status quo.

Why ThinkCash?

Fun, results-oriented work environment

Profitable, fast-growing company backed by top-tier investors

Located in Fort Worth, a progressive, family-oriented city with a great cost of living

Great benefits including health, dental, vision, paid time off, and company-matched 401k

General Summary

This position will be focused on ensuring that our products are seen in the marketplace as ethical and consumer-friendly and that we quickly and responsibly respond to consumer concerns and complaints. This highly visible position will report to the General Counsel. 

Principal Duties and Responsibilities

Develop and implement strategic programs and activities that maintain public interest in, understanding of and good will towards Company 

Primary responsibilities include writing, planning, coordinating and executing the Company's consumer advocacy relations and coalition-building efforts

Identify opportunities to improve current products or add new products to address any issues raised by consumers or consumer groups

Assist in responding to inquiries on various advocacy issues

Assist in proactively seeking placement of consumer policy editorial and online content

Assist in the writing and distribution of all online and social media forum content

Respond to customer complaints

Perform regular customer surveys to identify opportunities for improvement and to benchmark customer satisfaction

Work with BBB and other non-governmental monitoring agencies

Direct all charitable contributions, community involvement of Company and the active engagement and participation of all employees

Experience and Education

Four-year degree in economics, business or political science and 2-4 years participation in media relations/communications/consumer advocacy. Experience required in advocacy writing, social media forum participation, collateral design and multimedia content developmentProfessional experience in Hill, campaign and/or state and local politics preferred, but not required

Experience in financial services industry is a plus, but not required

Required Skills, Abilities, Soft Skill Factors

Exceptional written and verbal communication skills a must

Must demonstrate the capability to partner with other divisions of the company

Must be passionate about the customer experience

Must be highly ethical and be able to build trust with consumer groups

Ability to work with hostile audiences and build consensus 

Ability to work independently with minimal oversight and willing to push hard to make needed improvements

Must be curious and eager to learn all aspects of the business that impact customers - from the customer interface to risk management to customer support and collections

Comfortable working in a fast-paced, results-oriented environment

Please go to www.thinkcashfinancial.com, click on jobs then career opportunities, and apply directly for the Manager of Consumer Affairs position.